Responsible Gaming
at aajjili
Gaming at aajjili is all about having fun — and we want to keep it that way for every Filipino player on our platform. We believe that real entertainment only happens when you're in control. That's why aajjili has built a full set of responsible gaming tools, clear guidelines, and a committed support team to help you play smart, play safe, and always play within your means.
Philippine Age Requirement
Committed to safe, fair gaming
Gaming Should Always Be Fun
At aajjili, we genuinely care about the wellbeing of every player on our platform — whether you're a longtime fan of live casino games in Manila, a slots enthusiast from Cebu, or a sports bettor following the PBA from Davao. Gaming is meant to be a source of entertainment, excitement, and relaxation. The moment it stops feeling that way, we want you to know that aajjili has the tools and the team to help.
Responsible gaming is not just a checkbox for us. It's baked into how aajjili operates — from the moment you register and complete identity verification, to every session you play. We partner with our members to make sure aajjili remains a safe and enjoyable space. If at any point gaming begins to feel like a pressure or an obligation, that's a signal worth paying attention to — and we're here to help you respond to it.
This page outlines everything you need to know about responsible gaming at aajjili: the tools available to you, the warning signs to watch out for, how to access our self-exclusion program, and where to find additional support if you or someone you know needs it.
How aajjili Keeps You Safe
These six pillars define how aajjili approaches responsible gaming — every one of them is active on our platform right now.
Strict Age Verification (21+)
Every new aajjili member must complete a full KYC process before they can deposit or play. This includes submitting a valid government-issued ID — SSS card, PhilSys national ID, passport, or driver's license — to confirm that you are at least 21 years old, in line with Philippine gaming regulations. No exceptions, no shortcuts.
Deposit & Loss Limits
You are in control of your aajjili bankroll. Set a daily, weekly, or monthly deposit limit directly from your account dashboard. Once your limit is reached, no further deposits are accepted until the period resets. Loss limits work the same way — define the maximum amount you are comfortable losing in a given period and aajjili enforces it automatically.
Reality Check Reminders
It's easy to lose track of time when you're deep in a live casino session or on a winning streak in slots. aajjili's reality check feature sends you a session time notification at intervals you choose — every 30 minutes, every hour, or every two hours. When the reminder appears, you can review your session stats and decide whether to continue or take a break.
Cool-Off Periods
Need a short break without committing to full self-exclusion? aajjili's cool-off feature lets you pause your account for a set period — 24 hours, 48 hours, one week, or one month. During a cool-off, your account is inaccessible for deposits and gameplay. You can still withdraw any remaining balance. A cool-off is ideal when you feel you need to step back temporarily.
Self-Exclusion Program
If you feel that gaming is becoming a problem, aajjili's self-exclusion tool lets you close your account for a minimum of six months or permanently. Once self-exclusion is activated, your account is immediately suspended — you cannot log in, deposit, or place bets. aajjili will also remove you from all marketing communications for the duration of your exclusion. This service is completely free and confidential.
Dedicated Support Team
aajjili's responsible gaming support team is available 24/7 via live chat and email. Every member of our support team is trained to handle responsible gaming requests with full discretion and zero judgment. Whether you need help activating a limit, requesting a cool-off, or starting a self-exclusion, our team will guide you through it — and keep your request completely confidential.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income level, background, or gaming experience. It often develops gradually — which is why it's important to stay aware of the early warning signs. The following are common indicators that gaming may be moving from entertainment into something more serious.
If you recognise any of these patterns in yourself or someone you know, we encourage you to take action early. aajjili's support team and the responsible gaming tools on this page are here to help — and so are professional support organisations across the Philippines.
Spending more money on gaming than you originally planned, or chasing losses by increasing your bets to try and win back what you've lost.
Borrowing money — from family, friends, or financial products — specifically to fund gaming activity or to cover losses.
Feeling irritable, restless, or anxious when you are unable to play, or experiencing strong urges to gamble even during work or family time.
Hiding your gaming activity from family members or close friends, or feeling the need to be secretive about how much time or money you spend on it.
Neglecting responsibilities at work, school, or home — or withdrawing from social activities you previously enjoyed — because of time spent gaming.
Using gaming as a primary way to cope with stress, depression, loneliness, or other difficult emotions, rather than as occasional entertainment.
How to Use aajjili's Responsible Gaming Tools
All responsible gaming tools are accessible directly from your aajjili account dashboard. Here's how to activate each one.
Set a Deposit Limit
Log in to your aajjili account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly limit in Philippine Peso (₱). The limit takes effect immediately. To increase a limit, a mandatory 7-day cooling period applies to prevent impulsive decisions.
Set a Loss Limit
From the same Responsible Gaming menu, select Loss Limits. Define the maximum net loss you are comfortable with over a chosen time period. Once this threshold is reached in a given period, aajjili will prevent further gameplay until the period resets. Reductions to your loss limit take effect immediately.
Enable Reality Checks
Go to Account Settings → Responsible Gaming → Reality Check. Select your preferred notification interval — 30 minutes, 1 hour, or 2 hours. When a reality check fires during a session, you will see a summary of your current session time and net result. You choose whether to continue or log out.
Activate a Cool-Off Period
Under Responsible Gaming, select Cool-Off Period and choose your preferred duration: 24 hours, 48 hours, 7 days, or 30 days. Your account will be suspended for gameplay and deposits immediately. You may still withdraw any remaining balance during your cool-off period.
Request Self-Exclusion
For a longer-term break, contact aajjili support via live chat or email at [email protected] with the subject "Self-Exclusion Request." Specify your preferred exclusion period — 6 months, 1 year, 3 years, or permanent. Your account will be closed within one (1) business hour of your confirmed request.
Contact Our Support Team
Not sure which tool is right for you? Our responsible gaming support team is available 24/7 via live chat on aajjili.net. Simply open a chat and let the agent know you'd like to discuss responsible gaming options. All conversations are confidential and handled with care and respect.
Quick Self-Assessment
Honest self-reflection is one of the most powerful tools for staying in control. Review the statements below and consider how many apply to your recent gaming behaviour.
I have tried to set a budget before playing but ended up spending more than I intended.
I have felt the urge to play again immediately after a loss in order to win back what I lost.
I have lied to or hidden my gaming activity from people who are important to me.
Gaming has caused me to miss work, school, or important family commitments at least once.
I have used gaming as a way to escape from stress, problems, or a low mood.
I have borrowed money or sold something to fund my gaming.
I have felt irritable or anxious when I was unable to play for a period of time.
Responsible Gaming Resources in the Philippines
aajjili operates within the Philippine regulatory framework and encourages members who need additional help to reach out to the following organisations.
PAGCOR
The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary regulatory body overseeing online gaming in the Philippines. PAGCOR maintains a responsible gaming program and a national self-exclusion registry for Filipino players.
Contact PAGCOR directly via their official government channels for self-exclusion registration.
NCMH Helpline
The National Center for Mental Health (NCMH) operates a 24-hour crisis hotline for Filipinos dealing with mental health challenges, including those related to compulsive gambling. Call the NCMH Crisis Hotline at 1553 (toll-free within the Philippines, available 24/7).
Hotline number displayed as reference only — not a clickable link.
Gamblers Anonymous Philippines
Gamblers Anonymous Philippines offers free peer support group meetings for individuals struggling with compulsive gambling. Meetings are held regularly in Manila, Cebu, and other major cities, and online sessions are also available for members outside Metro Manila.
Available in Manila, Cebu, Davao, and online nationwide.
Play Smart, Play Safe on aajjili
aajjili is here for the fun — and we're committed to keeping it that way. Use our responsible gaming tools to stay in control, and remember: gaming is entertainment, not a solution. 21+ only. Please play responsibly.